← All comparisons
CentralCommand vs FieldEdge
Modern software vs a 1980s codebase with a 1.8★ mobile app
FieldEdge was founded in 1980. The mobile app shows it — 1.8 stars on iOS, 2.0 on Android. Their Trustpilot score is 1.5 out of 5. CentralCommand is built on modern technology, has a real mobile app, and includes features FieldEdge locks behind their most expensive tier.
What FieldEdge Users Complain About
Mobile app rated 1.8★ on iOS, ~2.0★ on Android — worst in the FSM category
Trustpilot score of 1.5/5 — rated "Bad" by actual customers
Customer support described as "abysmal" in multiple reviews
Contract traps with auto-renewal that users weren't aware of
Billing errors — users report being billed for services they never had
Per-signature fees for DocuSign (most competitors include e-signatures)
Customer portal locked behind Elite tier only
No CRM pipeline, no review automation, no AI features
Feature-by-Feature Comparison
| Feature | CentralCommand | FieldEdge |
|---|---|---|
| Mobile App Quality | Included | 1.8★ iOS |
| Customer Portal | Included | Elite tier only |
| Review Automation | Included | Podium ($249+/mo) |
| 2-Way SMS | Included | Elite tier only |
| E-Signatures (Unlimited) | Included | Per-signature fee |
| CRM Pipeline | Included | Not available |
| AI Features | Included | Not available |
| AI Site Assessment | Included | Not available |
| Unified Inbox | Included | Not available |
| Online Booking Widget | Included | Not available |
| Inspection Checklists | Included | Not available |
| Vendor Portal | Included | Not available |
| Dispatch Board | Included | Included |
| QuickBooks Sync | Included | Best-in-class |
| Flat Rate Pricing Database | Not available | Coolfront (25K+) |
| GPS Tracking | Included | FleetSharp add-on |
Real Pricing Comparison (5-Person Team)
FieldEdge
FieldEdge Premier (5 users)~$825/mo
Podium (review management)$249/mo
FleetSharp GPS (4 vehicles)$80/mo
DocuSign signature fees~$25/mo
Monthly total~$1,179/mo
CentralCommand
Everything included — one price$279/mo
Add-ons neededNone
Payment markup$0
Monthly total$279/mo
Save $10,800+ per year
Where We Win
Modern mobile app built with React Native — designed for the field
Customer portal included on all plans (FieldEdge: Elite tier only)
Review automation with smart gating (FieldEdge: requires Podium at $249+/mo)
Unified inbox — email + SMS + calls (FieldEdge: texting on Elite only)
AI Site Assessment — walk + talk + photograph → priced estimate
E-signatures included — no per-signature fees
CRM pipeline with lead scoring (FieldEdge: none)
Inspection checklists with photo enforcement and voice completion
Transparent pricing — no contract traps, no billing surprises
Vendor/subcontractor portal (FieldEdge: none)
Where FieldEdge Does Well
Best-in-class QuickBooks integration (real-time two-way, including Desktop)
25,000+ flat rate pricing database via Coolfront
40+ year track record in home services
Dedicated to HVAC, plumbing, and electrical trades
“Have you seen FieldEdge's mobile app reviews? 1.8 stars on iOS. Their Trustpilot is 1.5 out of 5. Their software was built in 1980 and it shows. CentralCommand is modern, mobile-first, and includes everything FieldEdge charges extra for — portal, SMS, e-sign, reviews, AI — at a third of the price.”