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CentralCommand vs Workiz
No data limits. No automation caps. No cancellation runaround.
Workiz has a free tier that looks attractive — until you discover the 1-year data retention limit, the automation caps (2-30 depending on plan), the 2.8★ mobile app, and the users who report calling 71 times to cancel. CentralCommand keeps your data forever and doesn't put artificial limits on your business.
What Workiz Users Complain About
Only 1 year of customer data retention — your entire history gets deleted
Automations capped at 2-30 depending on your plan tier
Mobile app rated 2.8★ on Google Play — crashes, freezing, force-close
Users report calling 71 times to cancel their subscription
AI assistant "Jessica" can't tell customers actual prices
Most features are locked behind paid add-ons
Service fee visibility on online booking kills conversion rates
1-year contracts reported by multiple users
Feature-by-Feature Comparison
| Feature | CentralCommand | Workiz |
|---|---|---|
| Unlimited Data Retention | Included | 1-year limit |
| Unlimited Automations | Included | 2-30 cap |
| CRM Pipeline | Included | Pro ($270/mo) |
| Review Automation | Included | Not available |
| Smart Review Gating | Included | Not available |
| AI Site Assessment | Included | Not available |
| Unified Inbox | Included | VoIP + SMS separate |
| Customer Portal | Included | Not available |
| Inspection Checklists | Included | Not available |
| Vendor Portal | Included | Not available |
| Calendly-Style Meetings | Included | Not available |
| "On My Way" + Live Tracking | Included | Not available |
| Built-in VoIP | Included | Included |
| Online Booking Widget | Included | Included |
| E-Signatures | Included | Included |
| QuickBooks Sync | Included | Standard+ ($229/mo) |
| Consumer Financing | Included | Included |
| Cancel Anytime (No Runaround) | Included | Users report issues |
Real Pricing Comparison (5-Person Team)
Workiz
Workiz Ultimate (5 users)~$325/mo
AI add-ons~$50/mo
Additional automations~$30/mo
Monthly total~$405/mo
CentralCommand
Everything included — one price$279/mo
Add-ons neededNone
Payment markup$0
Monthly total$279/mo
Save $1,512+ per year
Where We Win
Unlimited data retention — your customer history is never deleted
Unlimited automations — no artificial caps on your workflows
Modern mobile app built with React Native
Review automation with smart gating (Workiz: none)
AI Site Assessment — walk a site, generate a priced estimate (no equivalent)
Unified inbox — email, SMS, and calls in one timeline
CRM pipeline included (Workiz: Pro tier at $270/mo)
Inspection checklists with photo enforcement and voice completion
Cancel anytime, no runaround
Vendor/subcontractor portal (Workiz: none)
Where Workiz Does Well
Free tier available (severely limited but good for testing)
Built-in VoIP with call recording on paid plans
Workiz Expense Card — free business debit card
Consumer financing built into the platform
Published, transparent pricing
“Workiz only keeps your customer data for one year. Think about that — your entire customer history, job records, photos, communications — gone. And they cap your automations at 30 even on the top plan. CentralCommand keeps your data forever, has no automation limits, and includes CRM, reviews, AI, and a customer portal that Workiz simply doesn't have.”